Customer Service

Shipping and Delivery
We ship orders 5 days a week using Canada Post parcel services. All orders are processed within 1 - 3 business days. Tracking numbers are provided once the order is shipped. The followings are the rates for shipping:
To Canada
Regular Parcel Post - starting from $12 depending on the weight.
To United States
Expedited Parcel or Tracked Packet - starting from $13 depending on weight
To Other International Countries
Standard International Shipping - starting from $15 depending on weight
Express Services are available upon request. Please contact us at orderdesk02@cranberrylane.com  if you would like to use Express Services to get a quote.
NOTE ABOUT SHIPPING CHARGE:
If you are checking out as a guest or not logged in your account you need to enter your location to get a quote on shipping charge on the shopping cart page before you can proceed to checkout otherwise the shipping charge won't be applied.
Privacy & Security
Your information are used only for order processing and shipping purposes. We will not share your information to any third party. At Cranberry Lane you can be sure that your information are confidential.
Returns & Replacements
Orders received may be returned in its original condition within 7 days. Please contact us if you would like to return any items. Returned items without prior approval will not be accepted.
Ordering
All orders are processed within 1 - 3 business days. Out of stock items will be backorderd and we will notify you if there are such items.
Payment
             We accept payment via Paypal as well as Visa or Mastercard.
Viewing Orders
Once you have signed up or logged in you may see you order as well as the status of your order. We will send you an order confirmation once your order is shipped. It is recommended that you add a phone number where you can be contacted.
Wholesale Enquiries
We welcome wholesale customers as well as Private Label request. Please contact us at ewang@cranberrylane.com.